Shipping policy

Last updated: July 29, 2026

This Shipping Policy applies to retail orders placed directly through whereto.design, operated by Whereto Design LLC.

Order Processing

Most orders are processed within 3–5 business days after payment has been successfully completed.

Business days exclude weekends and U.S. federal holidays. Processing time is separate from the carrier’s delivery time.

Some products are made to order, printed after purchase, customized, temporarily backordered, or fulfilled in larger quantities. These orders may require additional production or processing time. Any materially different processing estimate will be shown on the applicable product page or communicated to you after your order is placed.

During holidays, promotions, severe weather, high-volume periods, supply disruptions, or other circumstances outside our reasonable control, processing may take longer than usual.

Fulfillment Partners and Split Shipments

Orders may be manufactured, printed, stored, packaged, or shipped by one or more authorized production and fulfillment partners, primarily from facilities within the United States.

Because products may be fulfilled from different locations:

Items from the same order may arrive in separate packages.
Packages may have different tracking numbers and delivery dates.
A production partner, warehouse, or fulfillment provider may appear as the sender on the shipping label or packaging.
The shipping origin shown on a package is not necessarily a Whereto Design LLC office, storefront, or customer-service location.

Separate shipments from the same order do not normally result in additional shipping charges beyond the amount displayed and accepted at checkout.

Shipping Destinations

We currently ship only to U.S. addresses that are available through our checkout system.

Shipping availability may vary depending on the product, destination, carrier, production partner, and shipping profile. If checkout does not provide an available shipping method for your address, we are unable to complete delivery to that destination at that time.

Where available, orders to Alaska, Hawaii, U.S. territories, and APO, FPO, or DPO military addresses may require additional transit time or may have limited carrier options.

Orders placed through Faire, Etsy, or another third-party marketplace are subject to the shipping options, delivery terms, and policies displayed by that marketplace.

Shipping Rates

Available shipping methods and charges are calculated or displayed at checkout based on factors such as:

Delivery destination
Product type
Package weight or dimensions
Fulfillment location
Selected carrier or service level
Applicable promotional or free-shipping offer

The shipping amount shown and accepted at checkout applies to that order unless an adjustment is required because of an address error, unavailable destination, oversized shipment, or another issue that requires your approval.

Estimated Delivery Times

Delivery estimates begin after the order has been processed and transferred to the shipping carrier.

Delivery times vary based on the destination, carrier, service level, fulfillment location, weather, holidays, and other conditions outside our control.

Any estimated delivery date or transit time is an estimate rather than a guaranteed arrival date unless the carrier expressly provides a guaranteed service.

Whereto Design LLC is not responsible for carrier delays, customs or security inspections, transportation disruptions, severe weather, natural disasters, incorrect routing, or other circumstances outside our reasonable control. However, we will provide reasonable assistance when a shipment appears delayed or lost.

Tracking Information

When tracking is available, you will receive a shipping-confirmation email containing the tracking number or tracking link.

For orders shipped in multiple packages, you may receive more than one shipping-confirmation email.

Tracking information may take up to several business days to update after a label is created, particularly while a production or fulfillment partner prepares the package for carrier pickup.

Shipping Addresses

Please review your shipping address carefully before completing checkout.

You are responsible for providing a complete and accurate address, including any required:

Apartment, suite, building, or unit number
Company or recipient name
ZIP code
APO, FPO, or DPO designation
Military unit or box information

We may attempt to correct an address before fulfillment begins, but we cannot guarantee that an order can be changed, canceled, redirected, or intercepted after it has entered production or fulfillment.

Additional shipping or reshipping charges resulting from an incorrect, incomplete, refused, or undeliverable address may be the customer’s responsibility, except where otherwise required by law.

Delivered, Missing, or Delayed Packages

If tracking shows that a package is delayed, missing, or delivered but you cannot locate it:

Check the delivery area, mailbox, parcel locker, front desk, household members, and nearby locations.
Confirm that the shipping address on the order is correct.
Contact the carrier using the tracking number when appropriate.
Contact us promptly at contact@whereto.design with your order number and tracking information.

We will review the available information and assist with an appropriate carrier inquiry or resolution. The outcome may depend on carrier records, delivery confirmation, insurance coverage, the circumstances of the shipment, and applicable law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, contact us within the period stated in our Refund Policy.

Please include:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging and shipping label

Do not discard the product or packaging until the claim has been reviewed.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.

Returns

Do not send merchandise to the address printed on a shipping label, a fulfillment warehouse, a production partner, or our business mailing address unless Whereto Design LLC has provided prior written return authorization and instructions.

The sender’s address on a package may belong to a production or fulfillment partner that is not authorized to receive customer returns.

Returns, exchanges, refunds, and replacements are governed by our Refund Policy.

Order Changes and Cancellations

We cannot guarantee a change or cancellation after an order has entered production, processing, or fulfillment. Made-to-order, customized, or bulk products may become non-cancelable once production begins.

Contact

Questions regarding shipping or delivery may be directed to:

Whereto Design LLC
Operating the Whereto® online store
Email: contact@whereto.design

Business mailing address:
3839 McKinney Avenue
Suite 155 PMB 2426
Dallas, TX 75204
United States

This is a business mailing address and is not a retail storefront or general merchandise-return center. Do not send returns to this address without prior written authorization.