Refund policy

Last updated: July 29, 2026

This Return and Refund Policy applies to retail purchases made directly through whereto.design, operated by Whereto Design LLC.

All Sales Are Final

All sales are final except where otherwise required by applicable law.

Due to the nature of our products, production methods, and fulfillment process, we do not accept returns or exchanges for:

  • Change of mind
  • Buyer preference
  • Incorrect size, color, design, or quantity selected by the customer
  • Minor differences in color, placement, texture, finish, or appearance resulting from screen settings or normal production variations
  • Delays caused by shipping carriers or circumstances outside our reasonable control

Please review all product details and order information carefully before completing checkout.

Order Changes and Cancellations

Contact us as soon as possible if you need to request an order change or cancellation.

We cannot guarantee that an order can be changed or canceled after it has entered production, processing, or fulfillment. Made-to-order, printed-on-demand, customized, and bulk products may become non-cancelable once production begins.

Damaged, Defective, Incomplete, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within five calendar days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the affected product
  • Photographs of the original packaging
  • A photograph of the shipping label, when applicable

Please keep the product and all packaging until the claim has been reviewed.

We will evaluate the information provided and, when appropriate, offer a replacement, refund, store credit, or another reasonable resolution.

Submitting a claim does not automatically guarantee a refund or replacement. Resolutions depend on the circumstances, available documentation, product availability, and applicable law.

Return Authorization

Do not return merchandise unless Whereto Design LLC has first provided written return authorization and instructions.

Do not send merchandise to:

  • The address printed on the shipping label
  • A production or print-on-demand partner
  • A fulfillment warehouse
  • A shipping carrier
  • Our business mailing address

unless we specifically instruct you to do so in writing.

The sender shown on a package may be an authorized production or fulfillment partner that is not able to receive or process customer returns.

A physical return may not always be required. When a return is necessary, we will provide the applicable return address and instructions after reviewing the request.

Unauthorized returns may be refused, delayed, lost, or returned to the sender and may not qualify for a refund.

Return Shipping Costs

When we authorize a return because an item was damaged, defective, or incorrectly fulfilled, we will provide instructions regarding return shipping.

When a return is accepted for another reason as an exception to this policy, the customer may be responsible for return-shipping costs and any original shipping charges, except where otherwise required by law.

Shipping charges are generally non-refundable once an order has been shipped, unless the refund results from our error or another circumstance for which reimbursement is required.

Refunds

Approved refunds are issued to the original payment method whenever possible.

After a refund is processed, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account. These processing times are controlled by the payment provider and are outside our control.

We are not responsible for delays caused by a bank or payment provider after the refund has been submitted.

Replacements

When a replacement is approved:

  • The replacement may be produced or shipped from a different fulfillment location.
  • Processing and delivery times may vary.
  • An unavailable item may be replaced with a refund, store credit, or another agreed resolution.
  • A replacement order may arrive in a separate shipment.

Missing or Delivered Packages

If tracking shows that a package was delivered but you cannot locate it, first check:

  • Your mailbox, parcel locker, porch, or delivery area
  • Other members of your household
  • Your building office, front desk, or mailroom
  • Nearby locations where the carrier may have left the package
  • The shipping address entered at checkout

Contact the carrier when appropriate and notify us promptly at contact@whereto.design.

We will review the available tracking and delivery information and provide reasonable assistance. Any resolution may depend on carrier records, delivery confirmation, insurance coverage, and the circumstances of the shipment.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

Orders that are lost, delayed, refused, returned, or undeliverable because of an incorrect or incomplete address may require additional shipping charges before they can be resent.

We cannot guarantee address changes or delivery redirection after an order enters production or fulfillment.

Third-Party Marketplace Purchases

This policy applies only to purchases made directly through whereto.design.

Orders placed through Faire, Etsy, or another third-party marketplace are also subject to that marketplace’s applicable:

  • Return and refund rules
  • Damage and shortage claim procedures
  • Cancellation policies
  • Reporting deadlines
  • Payment-dispute procedures

Requests involving a marketplace order should be submitted through the platform where the order was placed.

Mandatory Consumer Rights

Nothing in this policy excludes, limits, or replaces any consumer right, warranty, refund, or remedy that cannot legally be excluded under applicable law.

Contact Us

Questions or claims regarding an order may be directed to:

Whereto Design LLC
Operating the Whereto® online store
Email: contact@whereto.design

When contacting us, include your order number and all relevant photographs or supporting information.

Business mailing address:
3839 McKinney Avenue
Suite 155 PMB 2426
Dallas, TX 75204
United States

This is a business mailing address and is not a retail storefront or general merchandise-return center. Do not send merchandise to this address without prior written authorization.